I was pleasantly surprised to see the announcement of the Healthcare Hero Award to Hoboken University Medical Center.
Approximately a year ago I was a patient at this Center for about 10 days. Prior to my stay, I had heard mixed reports both pro and con with regard to our local Hospital Center. I was prepared for the worst but tried to remain open minded.
Much to my pleasant surprise, as I approached the end of my hospital stay, I realized I had no complaints. The staff on every level was courteous and competent. Questions were answered. I was sufficiently able to walk around, which I did. What I observed was a decent environment where patients were treated with respect. No hospital is a utopia. Considering my critical temperament, I was amused to observe that I was actually leaving this care-giving resource without negative feedback.
It occurred to me at the time that I should report my experience in some public format if for no other reason than as an encouragement for the good work to continue. The Hero Award reminded me to take the time and initiative to do just that.
Congratulations to the staff on al levels at Hoboken University Medical Center. By the way, I work as the Community Outreach person for one of New Jersey's State Psychiatric Hospitals. I am very aware of how tough it is to achieve and maintain institutional excellence.
Sincerely,
Jean Forest
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